EN – Happy People Card

Do's

Treat others the way you would like to be treated.
Living and working together peacefully across cultures.
Be considerate of one another.
Mutual support and acceptance – we embrace diversity.
We use one common language – the one most people understand and speak.

Dont's

We do not tolerate discrimination based on nationality, language, ethnic origin, gender, skin color, marital status, age, disability, religion, sexual orientation, or any other reason.
If you ever experience or witness such behavior, please contact a trusted person or supervisor."
We do not tolerate insults.
Harassment or intimidation in any form — psychological, verbal, or physical — will not be accepted.
No means no.
Company property must not be taken or removed from the premises (e.g. unsold sushi or other products).

Greeting & Farewell

Keep your distance and avoid looking directly into the other person's eyes for too long.
Always be polite and friendly.

Tone of communication

Communicate Respectfully & Peacefully
Do not use swear words and make sure not to offend anyone because of cultural differences
Be mindful of your tone of voice (and volume)

Conduct & Collaboration

Maintain a respectful, appreciative, and friendly attitude. We can rely on one another, are helpful, and support each other as a team.
Be patient and considerate toward others.
We treat everyone equally and with the same respect and value.

Role image

All people are equal in value. Treat everyone with respect, regardless of their gender.
Keep an appropriate distance and avoid close physical contact.

Tolerance

Respect other religions, their traditions, and ways of life.

Comunication

Do not start conversations about personal subjects that may lead to conflict or make others feel uncomfortable (e.g. religion, politics, or appearance).

Compliments

Only give compliments to people you have a good relationship with, or when you know they are comfortable receiving them.

Prevent misunderstandings

We do not tolerate any form of violence or sexual harassment!
Respect the characteristics of different cultures in both your communication and your actions.
In the shop, speak the language that everyone understands.
Maintain open and transparent communication with one another.

Feedback

We are open to giving and receiving feedback.

Cultural characteristics

Thailand

Pointing at objects or people with your feet is considered offensive, as feet are regarded as unclean.
Placing your hands together in greeting is a sign of respect toward the other person.

Germany

Punctuality is considered a sign of respect and reliability.

Vietnam

Pointing at objects or people with your feet is considered offensive, as feet are regarded as unclean.
Slightly bowing your head when greeting someone is a gesture of respect toward the other person.

Korea

Bowing is an important part of greeting and expressing gratitude.
Pointing at objects or people with your feet is considered offensive, as feet are regarded as unclean.
Slightly bowing your head when greeting someone is a gesture of respect toward the other person.

Japan

Pointing at people with your finger is considered rude or offensive.
Arriving late, even by just a few minutes, is seen as disrespectful.

The Philippines

In Germany, “mhmh” usually means no, but in the Philippines it means yes.

Myanmar

Pointing at objects or people with your feet is considered offensive, as feet are regarded as unclean.
Placing your hands together in greeting is a sign of respect toward the other person.
Pointing at people with your finger is considered rude or offensive.
Arriving late, even by just a few minutes, is seen as disrespectful.

China

Punctuality is considered a sign of respect and reliability.

India

Shaking your head from left to right and back again means yes in some cultures.

Nepal

Shaking the head from left to right and back again means yes.
In Nepal, it is considered disrespectful to touch another person’s head. The head is regarded as the holiest part of the body and symbolizes the soul and wisdom. Therefore, touching someone’s head is not only a violation of social etiquette but can also be perceived as an insult.

Iran

Giving a thumbs-up is considered an obscene or offensive gesture.

Afghanistan

Hugs or physical contact are not desired.